Shipping & Return Policy

Brand: RAFAELANDRUI
Currency: USD
Website: WWW.RAFAELANDRUI.COM

Welcome to RAFAELANDRUI. Our goal is to provide a premium, secure, and seamless shopping experience for all customers worldwide. This Shipping & Return Policy explains how we ship your orders, handle international deliveries via DHL, and manage returns and exchanges for luxury fashion items.

1. Worldwide Shipping via DHL

We ship our luxury collections worldwide using DHL Express, ensuring your items arrive quickly, safely, and in perfect condition.

Shipping Locations

  • We deliver to most countries globally.
  • If DHL cannot ship to your location due to restrictions, we will notify you promptly.

Processing Time

  • Orders are processed within 1–5 business days (excluding weekends and holidays).
  • During special launches or high-demand periods, processing may take slightly longer.

DHL Estimated Delivery Times

Region

Estimated Delivery (Business Days)

Middle East

1–3

Europe

2–5

USA & Canada

3–7

Asia & Australia

3–7

Rest of the World

5–10

Delivery times are estimates and may vary due to customs clearance or local DHL processes.

Tracking Your Order

  • All orders include DHL tracking.
  • You will receive a tracking number via email once your order ships.

Customs Duties & Import Taxes

  • International orders may incur customs duties, VAT, or import taxes based on your country’s regulations.
  • These fees are not included in the purchase price and are the customer’s responsibility.
  • DHL may contact you to collect these fees before delivery.

Shipping Fees

  • Free shipping promotions may be offered occasionally.

2. Return & Exchange Policy for Luxury Fashion

Your satisfaction is our priority. If you are not completely satisfied, we accept returns under the following conditions.

Return Window

  • Returns must be requested within 1 day of receiving your order.
  • Contact our customer service at info@rafaelandrui.com to initiate a return.

Return Conditions

To be eligible for a return:

  • Items must be unused, unworn, unwashed, and in perfect condition
  • Include all original packaging, luxury boxes, dust bags, tags, and accessories
  • Items with signs of wear, damage, or alteration cannot be returned

We reserve the right to reject returns that do not meet these criteria.

Non-Returnable Items

  • Personalized or custom-made items
  • Limited edition or made-to-order products
  • Gift cards

Return Shipping

  • Return shipping costs are the customer’s responsibility, unless the item was defective or incorrect.
  • Use DHL or another traceable courier to ensure safe return.
  • We are not liable for items lost during return transit.

Refunds

  • Refunds are processed within 7–14 business days after inspection and approval.
  • Refunds are issued to the original payment method.
  • Shipping fees, customs duties, and taxes are non-refundable.
  • Returns are paid fully by the customers including cutoms duties and taxes.

Exchanges

  • Exchanges are subject to stock availability.
  • If the requested item is unavailable, you may a store credit.

Damaged or Incorrect Items

  • Report any damaged or incorrect items within 48 hours of receipt.
  • Provide your order number, photos, and description of the issue.
  • Our customer service will get back to you to solve the issue.

Order Cancellations

  • Orders may be cancelled within 2 hours of placement if not yet processed.
  • Once processed or shipped, cancellations are not possible.

3. Luxury Brand Guarantee

At RAFAELANDRUI, we guarantee:

  • Secure DHL worldwide delivery
  • Premium packaging and careful handling

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