Privacy Policy

At RAFAELANDRUI, we are committed to protecting your personal information and maintaining the highest privacy standards expected from a premium, luxury online shopping experience.
This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, browse our collections, or make a purchase.

By using our Site, you agree to this Privacy Policy and our Terms & Conditions.

1. Information We Collect

To provide a seamless luxury shopping experience, we may collect:

Personal Information:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Secure payment details (processed by trusted payment partners)

Automatically Collected Information:

  • IP address
  • Browser type and device information
  • Pages visited and shopping preferences
  • Cookies and tracking data for better performance

All information is collected to deliver a premium, secure, and personalized online shopping environment.

2. Why We Collect Your Information

Your information allows us to offer the high-end service associated with luxury brands. We use your data to:

  • Provide smooth order processing and global shipping
  • Personalize your shopping experience with luxury product recommendations
  • Improve website performance, navigation, and customer experience
  • Respond to your customer service requests
  • Notify you about exclusive launches, premium items, and brand updates
  • Fulfill contracts and deliver the items you purchase
  • Prevent fraud and ensure secure transactions

We do not sell or rent your personal information.

3. Secure Data Protection

Protecting your privacy is a priority. We use:

  • Advanced SSL encryption
  • Secure payment processing
  • Limited data retention (payment data is not stored for more than 30 days)
  • Firewalls and industry-standard security systems

No online system is 100% secure, but we follow the highest global ecommerce practices to safeguard your data.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance performance and offer a personalized luxury browsing experience. Cookies help us:

  • Remember items in your shopping cart
  • Save your preferences
  • Improve page loading speed
  • Analyze browsing habits
  • Provide relevant luxury product recommendations

You may disable cookies through your browser; however, some features may become limited.

5. Sharing Information With Trusted Partners

We may share your information only with carefully selected, reputable third-party partners who help us operate our luxury ecommerce platform:

  • Payment gateways
  • Shipping and logistics partners
  • Professional IT and security providers
  • Marketing and analytics services (non-identifiable data only)

All partners must keep your information confidential and secure.

We may also share information to comply with legal obligations or protect the rights and safety of our customers and brand.

6. Third-Party Links

Our Site may contain links to other websites.
These websites have their own privacy policies, and we are not responsible for their content or data handling.
We recommend reviewing their privacy statements before submitting personal information.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold
  • Request corrections or updates
  • Request deletion of your data (where applicable)
  • Opt out of marketing emails or promotions
  • Manage cookie preferences
  • Contact us anytime regarding your privacy

To exercise these rights, please reach out through our Contact Us page or via email.

8. Global Users & International Data Transfers

As a luxury brand serving worldwide customers, your information may be transferred internationally.
By using our Site, you agree that your data may be processed in Lebanon or other countries where our partners operate.

All transfers are done securely and in compliance with international standards.

9. Children’s Privacy

Our luxury products and website are not intended for children under 16.
We do not knowingly collect information from minors.

10. Consent

By browsing, registering, or purchasing from RAFAELANDRUI, you consent to:

  • Our Privacy Policy
  • Our Terms & Conditions
  • The collection and use of your information as described above

11. Policy Updates

We may update or modify this Privacy Policy to reflect improvements, legal requirements, or adjustments to our luxury ecommerce services.
All updates will be posted on this page with a new effective date.

Continued use of the Site signifies acceptance of these changes.

12. Contact Information

For questions, privacy requests, or concerns, please contact our support team:

RAFAELANDRUI
Email: INFO@RAFAELANDRUI.COM

We value your trust and are dedicated to ensuring your data is protected.

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